Job Description

Medical Assistant

The Medical Assistant (MA) will be responsible for answering phones, scheduling patient appointments, taking messages, and outgoing and incoming medical record requests. The MA will also prepare patients for examinations, take vitals, record patients' health history, and assist practitioners. The MA follows all policies and procedures and completes other clerical duties as assigned.

Characteristic job tasks and responsibilities:

• Must check-in & check-out patients, answer telephone and verify personal information for billing purposes;
• Schedule patient appointments and take messages;
• Responsible for checking and responding to emails and tasks daily in individual clinical inbox and group inbox;
• Must be responsible and accountable to supervise and manage the patient waiting area;
• Prepare patients for examination, take vitals, and record patients' health history;
• Must work in conjunction with the physicians and staff to maintain patient flow;
• Must be able to take direction and receive assignments to help the clinic on a daily basis;
• Must be available for work during the hours assigned;
• Responsible for collection of co-pays and balances and then submission of end of day receipts to the office manager;
• Complete outgoing and incoming medical record requests;
• Bar-code documents for inclusion in electronic medical records;
• Protect money, checks, credit cards and collect insurance information;
• Prepare equipment and examination rooms, and clean instruments;
• Assist physicians and/or physician assistant with medical treatments, procedures, and exams;
• Manage inventory of medical supplies and equip exam rooms with appropriate supplies;
• Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
• Participate in scholarly activity so to enrich and broaden the student learning experience;
• Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and
• Accept other duties needed/assigned for the practice needs.

Knowledge, skills, abilities and personal characteristics: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Computer experience in medical or other related field;
• Knowledge of Patient Relations, Scheduling and Bookkeeping;
• Knowledge of medical coding and insurance practices and reimbursement;
• Compliance with State and Federal Regulations and Safety Protocols, at the practice level;
• Knowledge of patient's privacy (HIPAA) and student privacy (FERPA);
• Follow proper OSHA and safety guidelines; Protect equipment (office, facility);
• Strong communications skills are essential as well as computer literacy (MS Office Suite [i.e. Word, PowerPoint and Exceletc.]) and accurate data entry skills;
• Excellence organizational skills must be accurate and attentive to detail;
• Knowledge or experience with Athena Medical Patient Software (if no experience, training will be provided) ;
• Maintaining an established work schedule;
• Effectively using interpersonal and communications skills including tact and diplomacy;
• Effectively using organizational and planning skills, including attention to detail and follow-through;
• Assessing and prioritizing multiple tasks, projects, and demands;
• Maintaining confidentiality of work related information and materials;
• Establishing and maintaining effective working relationships;
• The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
• The ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM;
• The ability to accept work directives from managers and supervisors in a respectful and cooperative manner; and
• Be able to be flexible to accept other duties needed/assigned for the practice needs.

Minimum qualifications: Education and experience equivalent to: High school diploma or GED required. Completion of an accredited medical assistant program preferred. 2-5 years' in a similar job responsibility preferred. Computer and online interactive knowledge a must.

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