The Wheelchair Escort is responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Wheelchair Escort is also responsible for transfer and transport of all patients from outside the facility to a designated location within the facility wheelchair as well as assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure.
The total amount of time for all functions of the job - 100%
Education: High school diploma or general education degree (GED);
Required Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background and drug screen
Work Experience: One to three months related experience and/or training; OR equivalent combination of education and experience without High school diploma or GED
Knowledge: Knowledge of hospitality services
Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Operations using units of American money Ability to understand 24 hour and military time systems
Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
Budget Responsibility: The employee has control over resources available only.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.
Working Conditions & Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
Travel Travel of up to 5% may be required.
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